Over time, visitors and clients have had the course to ask some mind buggling questions that begged for answers and solutions. Some of these questions have raised issues that have improved our services over the years.
Today, we take out time to ensure visitors and clients understand our modus operandi as well as aspects that benefit them most. Please find this frequently asked questions relevant to your informational needs.
Get to know more about our services and how we do our works to the best of our ability to satisfy you.
Table of Contents
What are the Services render by Bowa Gate Global?
Bowa-Gate Global Limited is a Logistics company registered in Nigeria with the Corporate Affairs Commission (CAC) to provide freight forwarding services, Customs Clearing, Shipping via Air freight, Sea freight, Road freight, to and from various countries of the world. We also offer warehousing solutions and Local Logistics. We are 100% set to offer satisfactory pick-up services via shipping to delivery aspect.
The company is a Customs Licenced Agent, member of ANCLA, FIATA & IFCBA, with seasoned experience too. Our greatest strength and competence also lies in assisting clients with customs-related services at moderate charges.
We render services that span across shipping of containerized and non-containerized goods from seaports to seaports. We offer advice on insurance and proper documentation and provide a unique ground for customers to get adequately informed, updated or be abreast with the essential documents needed for each shipment.
What is Bowa Gate Global Limited Coverage?
The company has a global network, with reliable partners spread across countries in the world. We covered Asia, Europe, North and South America, Australia and Africa.
If you have a shipment in Dubai, China, Poland, India, Germany, USA, Brazil, United Kingdom, Canada, Indonesia and others?Kindly use the Quote Form, or send through the contact page. You may as well drop us a message via WhatsApp. We will assist you in any service you may request.
What Type of Goods do you Ship?
We take country policy serious. We can ship in all categories of goods, except contrabands such as bomb equipment, arms and ammunitions, warship equipment, banned drugs like cocaine, marijuana, etc.
We can also ship dangerous goods, items of sensitive and hazardous nature even though they are all subject to the terms of the countries’ port of loading and destination. These goods have different rates from those of normal goods. Their mode of shipment may be through air or sea freight, but it depends on the type of goods. the type of goods is a strong determining factor.
Do you offer pick-up service and Local Logistics?
YES, we do! We only require you to provide the contract addresses of affected from both points of contacts, i.e. point of pickup and point of destination. We assist in picking up the goods from the country you are shipping.
Bowa Gate Global is known for its high-level confidentiality. So, keeping your details in our care is a responsibility we take into high consideration. We do not share clients’ contacts with third parties. Pick-up charge strictly depends on the distance from the warehouse.
Do you cross-check goods sent to your warehouses?
Well, in order to avoid the possession or carriage of contraband goods, we reserve the rights to examine for the certainty that there are no implicating items, and that goes to all the goods sent to our office (even for export purpose).
How do I know the status of my goods?
Our Customer Service Relationship officers are up and actively handling this section as they make adequate moves to inform the customers promptly. Besides phone calls, SMS notifications, Email, we also offer our customers an on-site tracking facility to check the status or whereabouts of their shipments in the event where they wish to monitor their consignments by themselves.
We track each stage from point of pick-up, freight and shipping, customs clearance to delivery, forward information to the customer.
How do you Charge for Freight & Customs Services
Depending on the country of origin, mode of shipping, weight/dimension of the cargo and content. Goods are charged by CBM if the mode of shipping is by Sea, and charged by KG if mode is by Air. Payment for clearance will be determined by the custom duty charges and handling charges. As an agent, our professional clearing fees may vary, and open for negotiation. Contact us for details.
Can Clients pay for Freight & Customs before it Arrives in Nigeria?
Yes, even though it depends on the clients. Most clients have prefered to pay in advance (condition upon having completed all customs documentation processes). Otherwise, we allow payment when goods arrive and ready for pick-up.
We charge based on the route of the freight. Air freight forwarding can be charged either by weight or volume depends on the state of the commodities (solid, liquid or gases). By weight, kilogram can be used from countries like China, India, Nigeria, Germany, Poland, Indonesia, UAE, South Africa and other countries. Canada and USA use pounds (lbs) in weight measure.
In extent, payment is subject to a mode of shipping. For sea freight, customers will need pay for freight and documentation at the beginning of the transactions. Sea freight are charges based on containers if the shipment is FCL (Full Cargo Load). We charge based on CBM (Cubic Meter) for Less Cargo Load.
Which shipping method do you specialize in?
Our vast knowledge and experience in shipping, we handle cargo on different routes especially air freight services. Our teams is professional in air shipping.
How do you handle lost or damaged goods?
Some times, some damages may be incurred by the airliners and shipping lines. If shipment damages or get lost in the process, airlines or shipping company will indemnify the consignee. Our job as a Freight Forwarder and Customs Agent is to help pursue the process of indemnification so our clients do not lose out on all grounds.
Let’s Talk Business
Our response rate is awesome. Our lines are open during business hours.
You can leave your business in our hands, be it Importation, Exportation, Freight Forwarding, Clearing/Customs Duty Brokerage, Groupage Freight, Warehousing, Consolidation, Air Freight Consolidation, Shipping Globally, Door to Door Freight Shipping, etc.
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